“We" or "us" in this policy refer to Posts.com, offering products, software, and online services (referred to collectively as the Services) available through our websites located at www.postso.com and www.posts.so (the Sites).
We collect information about you when you provide it to us, when you visit our Sites or use our Services, and when other sources provide it to us, as further described below.
Information you provide to us directly. We collect information about you when you register for an account, create or modify your profile, set preferences. For example, we ask you to provide your name, email address, and password. We may collect billing information from you in order to take payment for our Services. If you contact our support, we will collect the information we need to categorize your question and respond to it.
Content you provide through our Services. We collect and store content that you post through the Services Content includes the files and links you upload to the Services. This content may also include any information about you that you may choose to include.
Information we collect automatically. We collect information about you automatically when you visit and interact with our Sites and Services. This information includes pages visited, links clicked, the type and size of files you upload to the Services, and other information about how you interact with the Sites and Services. We may also collect data about how you interact with messages we send to you, for example, whether you opened an email or read an in-app message. We collect information about the device you use to access our Sites and Services. This device information includes your browser, operating system, and cookie information. We may also collect your location data (as indicated by an Internet Protocol [IP] address). How much of this information we collect depends on the type and settings of the device you use to access the Services.
We only collect personal information that is reasonable or necessary to deliver information, products, or services that you have specifically requested or required by law. You may choose not to provide this information, but you need to understand that in some circumstances this may mean we are unable to provide you with a certain service or product.
We use, process, and store your personal information as necessary to provide you with any services you’ve requested, and to manage our relationship with you, including:
To operate the Sites and provide the Services. We use information about you to provide the Services to you, including to help us administer our Sites and Services, to process transactions with you, authenticate you when you log in, provide personalized user features and access, provide customer support, and operate and maintain the Services.
To communicate with you. We use your contact information to send communications via email, including confirming your purchases, reminding you of subscription expirations, responding to your requests, providing customer support, and sending you product announcements, software updates, security alerts, and administrative messages. You can opt out of receiving our newsletter in the footer of each email we send to you or through your account settings. You cannot opt out of receiving transaction or service messages from us.
To research and develop new features. We use the collected information to conduct research, develop new features, to troubleshoot, and enhance or improve the features, algorithms, and user experience of our Sites and Services. We also test and analyze certain new features with some users before rolling the feature out to all users.
To support you. We use the collected data about you to respond to your requests for information or assistance.
To market to you. We may send send promotional communications and special offers about our Services. You can unsubscribe from such communications at any time. We may also use your personal data to display targeted advertising to you online – through our Services or through third party websites and platforms.
We will only disclose your personal data to:
Third party service providers. We use with third-party service providers, that provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, email communication, customer support services, payment processing, accountancy, analysis and other services for us, which may require them to access or use information about you. We may also share your data with analytics and search engine providers that assist us in the improvement of our Sites. These service providers may only access, process, or store personal data pursuant to our instructions and to perform their duties to us.
Third-party websites. The Services allows you to upload content and information to third-party services, whose privacy practices may differ from ours. Your use of and any content and information you submit to any of those third-party sites is governed by their privacy policies, not this one.
Regulators, government agencies, law enforcement bodies, courts or other third parties where we think it’s necessary to comply with any applicable law, regulation, legal process or governmental request, or to exercise, establish or defend our legal rights.
Other third parties where we have your explicit consent to share your personal data. For example, we may display personal testimonials of satisfied customers on our Sites. With your consent, we may post your name alongside the testimonial.
We are not responsible for the actions of service providers or other third parties, nor are we responsible for any additional information you provide directly to any third parties.
The following web analytic services are used to improve the user experience of our Website.
We use Google Analytics, a service for the marketing analysis of this website, of Google Inc. ("Google"). Google Analytics uses codes consisting of text and numbers, which will be stored on your computer and which allow for an analysis of the use of the Sites ("Cookies"). The information generated by the Cookie about your use of the Sites (including your IP address) will be transferred to and stored by a Google Server. Google will use this information, to evaluate your use of the Sites, to prepare reports about the Site activities for the Sites operators and to provide further services connected to the use of the Sites. Google may transfer this information to third parties, if legally obliged to do so or if third parties process these data on behalf of Google. In no case, Google will connect your IP address with other data from Google. Please note that our Sites use Google Analytics with the extension '_anonymizelp()' and consequently IP addresses are only used in shortened form in order to prevent direct personal references.
We use Zendesk, a third party customer support service provided by Zendesk, Inc. ("Zendesk") to communicate with you and respond to your requests. Zendesk analyzes your use of our Sites and/or Services and our relationship with you, so that we can improve our Services. For more information on the privacy practices of Zendesk, please check www.zendesk.com/company/customers-partners/privacy-policy/.
We’re committed to protecting your personal data and have implemented reasonable technical measures to prevent unauthorized access to our servers, and to safeguard data. We have implemented such technology and security features ourselves or purchased them from specialised third parties, and we maintain strict internal guidelines to safeguard the privacy of your personal information from unauthorised access or improper use. Backups are run to prevent loss of information, and we will continue to enhance security as new technology becomes available. We encrypt our services and payment process using secure sockets layer (SSL) and/or transport layer security (TLS). Access to your account requires password verification. Please note that while we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
You can remove personal information we hold about you at any time by logging into your account, accessing the Settings page, and then deleting your account.
We retain your account information until you delete your account. You can remove your personal data from the Services at any time by deleting your account as described above. However, we may keep some of your personal information for as long as reasonably necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations.
You have certain rights in respect to your personal information, including the right to access, correct, or delete personal data we hold about you. You can:
Request a copy of your information. You can request your information in a structured, electronic format by sending an email to [email protected]. Please note that we may request additional information from you to verify your identity before we disclose any information.
Have your personal information corrected or deleted. You have the ability to access and update certain information about you from within the Services. For example, you can access and update your name and email address, as well as payment information, through your account settings. You can remove your personal data from Posts.com by deleting your account.
Object to our continued processing of your personal information. You can ask us to stop accessing, storing, using and otherwise processing your information, including when we use your personal data to send you marketing emails. You can opt out of our use of your information for marketing purposes at any time by clicking the “unsubscribe” link found within our emails, through your account settings, or by contacting us as provided below to have your contact information removed from our marketing email list. Even after you opt out from receiving marketing messages from us, you will continue to receive transactional messages from us regarding our Services.
If you have any questions or concerns regarding privacy when using Posts.com, please send us a detailed message to [email protected]. If you’re based in the EEA and think that we haven’t complied with data protection laws, you have a right to lodge a complaint with your local supervisory authority.
Last updated: May 24, 2018